We want you to buy with confidence, knowing that our Studio 901 Goods team will do everything in our control to deliver to you a high-quality item, shipped quickly and safely.
Most items ship from either our Memphis Design Studio typically with a lead time 1 to 3 business days or less [we strive to ship within 1 business day when possible].
How long will it take for my order to arrive?
✉︎ Studio 901 Goods [S901] ships all of our orders via the U.S. Post Office using First Class Mail. With the ongoing post office delivery challenges, there may be additional transit time that our delivery estimates may not cover. S901 has no control over this third-party service, and can in no way give you an "arrive-by" date guarantee for any order. As soon as your order ships you will receive an automatic shipping email with a link to track. We recommend you use the tracking link to sign up for automatic updates to the delivery of your package. Note - the tracking number via the USPS will ALWAYS have more updated information than we will be able to provide.
Where do you ship?
Studio 901 Goods ships to any address in the USA with FREE shipping, everyday!
Please note that Studio 901 Goods does not ship outside of the USA.
Damages + Returns |
We take pride in the quality of our products and the condition in which they arrive to you. If something isn't right with your order, please contact the Studio 901 Goods Customer Care Department. A member of our team will process either an item replacement or issue a refund to you.
What is your return policy?
Studio 901 Goods wants you to love what you purchase from us. If you do not love your item, our return policy is that any unused item in a sellable condition may be returned (in original packaging):
• Contact our customer care team within: 14 days of delivery
• Ship items back within: 30 days of delivery
Customers are responsible for return shipping fees to our Memphis warehouse.
All returned items have to have a return authorization (RA#) confirmed with our Customer Care department prior to return. All returned items must be in the original packaging and in sellable condition in order for full refund to be issued. After we receive your return and confirm that all items are in sellable condition, you will receive an email confirming that your return has been received. Your refund or credit will be processed within 2-3 business days of receipt.
• For the fastest response email us at: email@example.com
• Telephone: 901-283-7614
• Monday - Friday: 10 am - 5 pm Central
• Saturday and Sunday: Closed
• Holidays: Closed
Our customer care team does respond to email after hours and on weekends.
Thank you so much for shopping with us!